All service issues happening every day can be always followed up at a low cost with Pocket Response survey tool. Using a tool that automatically sends out an SMS and then follows up an SMS questionnaire in reply, is something that not everyone can. Pocket Response's own survey tool makes it easier than usual to send surveys via e-mail or via telephone.
Our system sends out an SMS via its own SMS number and when the customer sends a reply, his SMS is marked as a voice. Depending on the answer, SMS questionnaire will be sent out in response. By seeing all the answers and also which technicians have been involved in the service, it is easier for you to analyze whether certain service technicians need to be trained more in any area.
It all starts with a simple text message that says, for example, “Thank you for your visit today. Please send us your opinion of our service. 1 = Bad, 5 = Good ”. All customers, who score 1, 2 or 3 will receive an SMS questionnaire, in terms of which the service case and the involved case technician will be highlighted and thus you can easily analyze your SMS questionnaire in details as well as overall.
To start using SMS surveys and service follow-ups, please fill out our quotation request form. After we have received your request, we will arrange a meeting by phone, where we go through your goals with the SMS survey. After that we will set everything up for you, so you can quickly start the work with your SMS questionnaire.
Welcome to contact us regarding SMS surveys and follow-ups of service matters already today.