customer has recently visited your business, you may wish to follow-up or check
in with him after the booking. Perhaps, you have some specific
information, which you'd like to send him (like after-care instructions), or you'd like
to collect some feedback from him about his experience. Following up your individual
customers is very important since the SMS/Mobile text you are sending, will give
your customer a feeling that you do care about what the customers think about you.
You can create any number
of follow-up messages, that can be sent via SMS. They will be sent to
customers at a set time after people have visited you. You can restrict
and customize these messages according to specific services, new customers or particular
booking statuses and make sure a message is sent to a customer only once.
instance, you can use our system to:
customers for visiting your business.
instructions after a specific service/treatment.
customers to review/share their experience.
customer to complete an online form.
information guides or documents with customers.
We have the
possibility to sync your customer data through calendar links, like iCal or by
manual input. We also do integration for customers, that have booking systems equipped with an API.
Pocket Response API is also available for certain services.